Talisma crm solutions for enterprises customer journey. Moxie company profile office locations, competitors. Company moxie software news, employees and funding. Feb 01, 2010 moxies proactive sales chat drives revenue. Regional sales director chicago, il moxie software ladders. Moxie live chat enhances the chat experience across all devices, and its mobilefirst design enables an optimal mobile chat experience for todays consumers. We incorporate your vsc program including rates, coverage levels, applicable vehicles, and documents into our. To learn more about moxie software and spaces by moxie follow the moxie blog coauthored by ceo tom kelly. Ngenera will soon add talismas customer interaction management cim software suite onto its platform, broadening the cim offering with more web 2. Dec 11, 2012 moxie software has announced the ability for customers to tap into the facebook social graph to determine the best time to engage with people on a brands facebook page moxie is a customer. Through moxies solutions, including live chat, email, knowledge, and web. The live chat, effective email management and new web selfservice portal provided by the spaces by moxie suite have transformed our customer support services.
Regional sales director chicago, il moxie software. Mar 22, 2012 moxie software integrates customer service into enterprise social network. Ngenera, a player in the collaboration and customer interaction management cim markets, has rebranded itself as moxie software in hopes of bringing together its social business software solutions. Moxie software is a software platform company, originally under the name ngenera corporation. Service chat spaces for microsoft dynamics crm moxie. President and ceo, moxie software rebecca ward brings to moxie a wealth of expertise in managing highgrowth technology companies. Also follow moxie software on twitter and facebook.
In september 2010, ngenera changed its name to moxie software. We consider promoting moxies knowledge spaces to be a critical success factor. Ngenera, a player in the collaboration and customer interaction management cim markets, has rebranded itself as moxie software in hopes of bringing together its. Prior to joining moxie in 2014, ward served as the chief executive officer of tealeaf, where she helped the company not only sustain during the economic downturn, but grow and deliver innovative customer experience management cem solutions. Average resolution time has decreased, inbound enquiries have reduced and agent productivity is at an alltime high. The company changed its name from ngenera to moxie software in 2010. Moxie is still small enough and still going through enough growing pains that that i can make a true impact but it is big enough that they are stable and already have a lot of processes in place. Moxie software integrates customer service into enterprise social network. Be everywhere with contextual guidance and live chat across devices, you can be there for your customer anywhere, any time, every time.
Moxie anticipates what customers want, connecting and engaging with them through the entire digital journey across devices. Support multiple, simultaneous chats per agent with an intuitive interface. See how our innovative technology including kbot digital guidance, live chat, web selfservice, and email enhances the entire buyers journey across devices. Moxie is a trending cloudbased social media management software, it is designed to support small, medium and large size business.
Service chat spaces for microsoft dynamics crm moxie software. Mar 03, 2011 moxie software had been ngenera corporation until september 15, 2010, and, prior to ngenera, had been talisma. Sep 15, 2010 ngenera insight will continue to operate as a business unit of moxie software, under the leadership of worldrenowned business author and visionary don tapscott. In january 2014, moxie software named rebecca ward its new president and ceo. Complete econtracting platform connecting administrators and agents to automotive and rv retailers. Chat and email support for customers, you can handle customer using chat interface or email, when you are the queue admin you can send emails to the agents. The company offers email response management, live chat, telephony software with a customer interaction. Moxie software formerly ngenera is a company developing a customer guidance platform. See what employees say about what its like to work at moxie software. Ngenera, a player in the collaboration and customer interaction management cim markets, has rebranded itself as moxie software in hopes of bringing together its social business software solutions under one roof.
Moxie concierges anydevice digital engagement suite anticipates a. Annual report on moxie softwares revenue, growth, swot. It offers intelligent decisions, performance analytics, digital engagement, web selfservice, knowledge base, email, live chat, and mobile software solutions. Talismangenera cim campaign ended its development cycle as of. Unofficially, the company was created in 2004, as an out let for the founders to do custom software development and. Moxie software was established in tulsa, oklahoma officially in february 2010. If you want a large organization where everything is process driven and you dont have to think on your feet then this probably isnt the place for.
Moxie software formerly ngenera corporation is a provider of enterprise social software solutions that enable companies and organizations to connect employees, customers, and partners to engage. On the other hand, egain is most compared with genesys cloud, microsoft dynamics crm and kana express, whereas moxie is most compared with liveperson liveengage, jive and egain. Moxie originally was named ngenera, but it changed identities in 2010 and considers. The companys platform delivers relevant information by uniting web selfservice, contextual knowledge and assistance via live chat and email, enabling ecommerce companies to drive revenue and realize the full value of each customer. Connect with moxie software frequently asked questions. Solutions architect bellevue, wa moxie software ladders. Livechat vs moxie live chat technologies market share. Onpremise customers can download releases from the support portal. The moxie viewer is a software that enables you to synchronously view video and concurrently acquired signals e. April 14, 2009 ngenera customer interaction management cim moxie software, a division of ngenera corporation and a global leader in nextgeneration customer experience software solutions, today announced that it is partnering with livelook, a provider of nextgeneration visual customer communication tools, to significantly enhance the capabilities and usability of its ngen cobrowse module. Moxie software customer references have an aggregate content usefulness score of 4. Unofficially, the company was created in 2004, as an out let for the founders to do custom software development and other fun things under the legal name of gtsks consulting, llc.
Moxie software had been ngenera corporation until september 15, 2010, and, prior to ngenera, had been talisma. This is the talk page for discussing improvements to the moxie software article. The social software vendor has a brandnew brand name and the names got moxie. See how our innovative technology including kbot digital guidance, live chat, web selfservice, and email. This is not a forum for general discussion of the articles subject. Vb profiles is the definitive source of curated information on millions of companies, people and industries. Moxie software cim corp provides customer interaction management software solutions. Existing moxie customers with ams can upgrade to the version they have purchased enterprise or commercial. Alternativeto is a free service that helps you find better alternatives to the products you love and hate. Moxie is changing the way ecommerce is done by anticipating what customers. Thats right, all the lists of alternatives are crowdsourced, and thats what makes the data.
Talisma ngenera cim campaign ended its development cycle as of jan 1, 2009. Communitycreated profile of moxie software in san bruno, ca including executive profiles, news and insights, videos and contact information. The site is made by ola and markus in sweden, with a lot of help from our friends and colleagues in italy, finland, usa, colombia, philippines, france and contributors from all over the world. Also known as ngenera, moxie software legal name ngenera corporation. Service chat spaces delivers instant help at your customers point of need by accessing microsoft dynamics crm data to help organizations. Moxies support portal enables cloud customers to submit an upgrade request. Moxie com is an online marketing and communications firm of creative professionals who specialize in digital strategies, modern designs and messaging tactics that increase online engagement and deliver outcomes. Moxie software has announced the ability for customers to tap into the facebook social graph to determine the best time to engage with people on. We want employees to feel fested in this tool because it is the single most important resource they have for.
This is not a forum for general discussion of the articles subject put new text under old text. Years ago, when they were ngenera yes, that was moxies name in prehistoric times, i remember that they got my attention because as i defined it at the time 2008, they were the first. I had a chat today with christopher musico, assistant editor at crm magazine about yesterdays announcement that ngenera cim, formerly known as talisma, has released version 8. May 21, 2008 ngenera will soon add talismas customer interaction management cim software suite onto its platform, broadening the cim offering with more web 2.
Moxie s customer engagement software solves customer struggles, increases revenue, and boosts customer satisfaction. Talisma, a provider of knowledgebase and multichannel interaction management technology widely adopted by sspa members, announced today they are being acquired by ngenera formerly bsg alliance, a new saas software firm that recently launched the worlds first ondemand platform for business innovation. Through moxies solutions, including live chat, email, knowledge, and web selfservice companies have the ability to deliver the right engagement offer via the right channel to increase total customer value. Moxies customer engagement software solves customer struggles, increases revenue, and boosts customer satisfaction.
Dan vetras, chief executive officer of bellevue, wash. Moxie software integrates customer service into enterprise. In january 2014, moxie software named rebecca ward its new president and ceo references. A summary of the new features and improvements is listed below. There is a historical search, you can search by email address, agent name, date, etc. Moxie server is supported on windows server 2008 and. Moxies knowledgebase is a component of customer spaces, a suite of applications which also includes email, chat reactive, chat proactive, click to call, phone, social media, cobrowse, community, and answer application modules. Whether thats through a custom digital approach or. All content is posted anonymously by employees working at moxie software. Software engineering current employee bellevue, wa september 17, 2012 not thrilled with this new job at moxie, that used to be ngenera, talisma, and some other venture capitalists. Full access to cases and contacts in dynamics crm as soon as a chat is accepted increase agent productivity. Moxie s support portal enables cloud customers to submit an upgrade request. Moxie is revolutionizing b2c communication in the digital era, allowing you to be there for your customers and to understand them in ways never before possible. I had a deep dive with the ngen cim gang back in february about their short and long term product roadmap something few software vendors are willing to discuss in.
Mar 23, 2020 software for engaging and delivering communication opportunities, knowledge resources, promotions and other offers and information to visitors of a website, mobile site, or mobile application. Developer of a digital guidance platform designed to improve the customer experience and increases conversion rates. Rehabilitation is an important field of application for the moxie viewer, because it can be a tool in gait analysis. Streamline your software process by leveraging moxys solution. Ngenera rebrands as moxie software destination crm. The company changed its name from ngenera to moxie.